CANCELLATION POLICY

We understand that life happens, and sometimes schedules change unexpectedly. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice so we can offer your appointment time to another patient who may be waiting.

Cancellations made less than 24 hours before your scheduled appointment will incur a $50 cancellation fee.

Our time together is important, and late cancellations not only affect our schedule but also prevent another patient from receiving care. We appreciate your understanding and cooperation in helping us serve all of our patients with the highest level of care

NO-SHOW POLICY

When you don’t show up without notice, it prevents another patient from taking that time slot and impacts our ability to serve everyone well.

If you do not show up for your appointment without contacting us: A $50 no-show fee will be charged. Repeated no-shows may require prepayment of future appointments to secure your spot.

We kindly ask that you call or text us as soon as possible if you can’t make it. This simple courtesy allows us to offer your time slot to another patient who may be waiting and helps us continue providing the best care for everyone.

PRIVACY POLICY

At Wilson Aesthetic Company, your privacy is our priority. We are committed to protecting your personal and medical information and handling it with the utmost care and confidentiality.

How We Use Your Information

Your personal and medical information is collected to provide safe, effective treatments and to maintain accurate records of your care. We may use your contact information to communicate about appointments, follow-up care, or important updates related to our services. Your information will never be sold or shared with third parties without your written consent, except when required by law. HIPAA Compliance. As a medical aesthetics practice, we strictly comply with HIPAA regulations. All electronic records are securely stored

Online Privacy

When you submit forms or information through our website: Your data is securely encrypted and protected

Your Rights

You have the right to: Access your medical records upon request. Request corrections to your information if needed. Ask how your information is being used and shared. If you have questions or concerns about our privacy practices, please contact us directly.

This privacy policy has been compiled to better serve those who are concerned with how their "Personally Identifiable Information" (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you request more information about a procedure in the following way:

To follow up with you after correspondence (email or phone inquiries)

How do we protect your information?

We store your personal information through our HIPAA-compliant, secure practice management software. Your information is stored on our secure server for future services.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Google Ads policies.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions. To be in accordance with CANSPAM, we agree to the following:

1. Not to use false or misleading subjects or email addresses.

2. Identify the message as an advertisement in some reasonable way.

3. Include the physical address of our business or site headquarters.

4. Monitor third-party email marketing services for compliance, if one is used.

5. Honor opt-out/unsubscribe requests quickly.

6. Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails. Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

The Wilson Aesthetic Company mobile message service (the "Service") is operated by Wilson Aesthetic Company (“Wilson Aesthetic Company”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Wilson Aesthetic Company’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Wilson Aesthetic Company through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Wilson Aesthetic Company. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18339153283 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Wilson Aesthetic Company mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18339153283 or email wilsonaestheticco@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice above.